AkrasBela Privacy Policy

1. Who We Are

AkrasBela is an online gaming and sports betting platform serving users across Pakistan. When this policy refers to "AkrasBela", "we", "us", or "our", it refers to the platform and its operating team responsible for managing user accounts, game services, transactions, and communications. This Privacy Policy describes how we handle all personal information collected through our website at akrasbela.pro and through our mobile application.

2. Information We Collect

We collect personal information in several ways depending on how you interact with our platform. The main categories are:

2.1 Information You Provide Directly

• Registration details: Full name, date of birth, email address, mobile number, and a username of your choice.
• Identity verification documents: CNIC (Computerised National Identity Card) copy or equivalent, required during KYC (Know Your Customer) verification before your first withdrawal.
• Payment information: Transaction references, mobile wallet numbers (e.g., JazzCash or Easypaisa registered number), and bank account details used for deposits and withdrawals in PKR.
• Communication records: Messages sent to our support team via live chat or email, including any attachments you share.

2.2 Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: Pages visited, games played, betting history, session duration, and interaction patterns on the platform.
• Cookies and similar technologies: Session cookies for login management, preference cookies to remember your settings, and analytics cookies to understand how the platform is used.
• Location data: General geographic location inferred from your IP address. We do not collect precise GPS location data.

3. Why We Collect Your Information

Every piece of data we collect serves a specific, legitimate purpose. Here is a clear breakdown of what we use your information for:

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contractual necessity: Processing required to provide you with the services you signed up for — account management, game access, transactions.
• Legitimate interest: Fraud prevention, platform security, and analytics to improve user experience.
• Consent: Sending you promotional offers, bonus notifications, or cricket and PSL betting alerts — only if you have opted in. You can withdraw consent at any time through your account settings.
• Legal obligation: Identity verification and transaction records may be retained to fulfil applicable legal or compliance obligations.

5. How We Share Your Information

AkrasBela does not sell your personal data. We share information only where it is necessary to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast, bank networks, and card schemes receive transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification partners: Third-party KYC services that help us verify identity documents securely. These partners are bound by strict data confidentiality agreements.
• Analytics and platform providers: Tools used to monitor platform performance and user experience. These providers process anonymised or aggregated data only.
• Legal authorities: We may disclose information when required to do so by applicable law, court order, or legitimate regulatory request.

All third-party partners we work with are contractually required to handle your data with appropriate security measures and to use it only for the specific purpose for which it was shared.

6. Cookies & Tracking Technologies

We use the following types of cookies on the AkrasBela platform:

• Essential cookies: Necessary for the platform to function. These handle your login session, security tokens, and basic navigation. You cannot opt out of these without affecting platform functionality.
• Preference cookies: Remember your settings such as language preference and display options.
• Analytics cookies: Help us understand which games are popular, how users navigate the platform, and where technical issues occur. Data is processed in aggregated form.
• Marketing cookies: Only active if you have opted in to receive personalised promotions. You can opt out at any time via your account notification settings.

You can manage or delete cookies through your browser settings. Clearing cookies will log you out of your current session and may reset some of your preferences.

7. Data Retention

We keep your personal data only for as long as it is necessary for the purposes it was collected. In general:

• Account data is retained for the duration your account is active, plus an additional period following closure to meet any compliance requirements.
• Transaction records (deposits, withdrawals, betting history) are retained for a minimum of five years to support financial and audit obligations.
• Customer support communications are kept for up to two years.
• Analytics and usage data in anonymised form may be kept indefinitely for platform improvement purposes.

When data is no longer required, it is securely deleted or anonymised in line with our internal data lifecycle procedures.

8. Data Security

AkrasBela takes the security of your personal data seriously. We have put in place a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

• All data transmitted between your device and our platform is encrypted using SSL/TLS technology.
• Sensitive account data is stored in encrypted form on access-controlled servers.
• Internal access to user data is restricted to authorised personnel only, on a need-to-know basis.
• We conduct regular internal reviews of our data handling practices and security configurations.
• Payment data is handled by certified payment partners and is never stored in full on AkrasBela's own servers.

While we do everything reasonably possible to protect your data, no system is completely immune to risk. We encourage you to use a strong, unique password for your AkrasBela account and to enable two-step verification where available.

9. Your Rights Over Your Data

As a user of AkrasBela, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you at any time.
• Correction: If any of your information is inaccurate or outdated, you can ask us to correct it. Basic details like phone number and email can be updated directly from your account settings.
• Deletion: You can request that we delete your personal data. Note that some data may need to be retained to fulfil legal or compliance obligations even after a deletion request.
• Restriction: You may ask us to limit how we use your data in certain circumstances while a query or dispute is being resolved.
• Objection: You can object to the processing of your data where we rely on legitimate interest as the legal basis, including for direct marketing purposes.
• Portability: You may request a structured copy of the data you have provided to us in a commonly used format.

To exercise any of these rights, please contact our support team through the live chat on the platform or via the email address listed in the footer of this page. We aim to respond to all data requests within 30 days.

10. Children's Privacy

AkrasBela is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has created an account on our platform, please contact us immediately so we can investigate and remove the account along with any associated data. We take underage gambling prevention very seriously and support responsible gaming for all adult users.

11. Third-Party Links

Our platform may occasionally reference external resources or partner services. AkrasBela is not responsible for the privacy practices of any third-party websites or services. If you follow a link to an external site, we encourage you to review their privacy policy independently before sharing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable requirements. When significant changes are made, we will notify registered users via their registered email address or through a prominent notice on the platform. The "Last Updated" date at the top of this page will always reflect the most recent revision. We recommend checking this page periodically so you stay informed about how we handle your data.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how AkrasBela handles your personal data, our support team is available around the clock. You can reach us via the live chat feature on the platform or by writing to us at the email address shown in the footer. We take all privacy-related queries seriously and will do our best to respond promptly and clearly.